For international travel, except to Canada, it is recommended that you arrive at the airport four (4) hours before departure.
The information below is subject to change. It is the traveler’s responsibility to confirm customs office location and availability.
West Coast
Los Angeles International Airport |
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Terminal | Phone # | Office Hours |
Cargo Desk11099 S. La Cienega Blvd.(cross street is 111th Street) | (310) 348-4670/4675 | 24 Hours |
Terminal Island300 S. Ferry Street | (310) 665-4560 * | 8:00am-4:30pm (ocean shipments only) |
Public Information OfficeTom Bradley Terminal,3rd Floor/Departure Level | (310) 665-4560 | 8:00am-midnight (air shipments only) |
* Must call this general number to be transferred to the terminal of your choice. | ||
San Francisco International Airport |
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Terminal | Phone # | Office Hours |
South Terminal | (650) 876-2735 | 9:30am-3:45pm (Monday – Friday) |
Central Terminal | (850) 876-2816 | 7:00am-midnight (including weekends) |
US CBP Cargo Offices501 Airport Boulevard | (650) 876-2812 | 9:00am-11:00pm |
Seattle/Tacoma International Airport |
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Terminal | Phone # | Office Hours |
South Satellite Terminal | (206) 553-1974 | 8:00am-5:00pm (Monday – Friday) |
Air Cargo Office2580 South 156th St., Bldg A | (206) 553-5015 | 8:00am-4:00pm For off-hours, call to schedule appointment |
U.S. Customs and Border Protection7 South Nevada St., Suite 100 | (206) 553-5015 | 8:00am-4:30pm Location is not convenient. No parking. |
Any questions, call US Customs Service, Port Director’s Downtown Office at (206) 553-5390.
Any questions, call US Customs Service, Port Director’s Downtown Office at (206) 553-5390.
Midwest
Chicago – O’Hare International Airport
Hand-Carried Merchandise
- The US CBP will only validate Carnets on the departure date; no pre-validation is available.
- The US CBP may require the merchandise to be presented at the time of Carnet validation. Chicago customs is strict with this rule, so, allow yourselves enough time. Any question, contact the US CBP directly.
Passenger Processing Unit
International Arrivals Terminal (Terminal 5), at the bottom level of the arrival area
(773) 894-2900 (Monday-Sunday: 7:30am-10:00pm)
(773) 894-2890 (Monday-Friday: 2:00pm-4:00pm)
International Arrivals Terminal (Terminal 5), at the bottom level of the arrival area
(773) 894-2900 (Monday-Sunday: 7:30am-10:00pm)
(773) 894-2890 (Monday-Friday: 2:00pm-4:00pm)
Merchandise by Air/Ocean Freight
Because the US CBP must confirm that Chicago is the last port of departure before Carnets are validated, Holders must present either an ocean bill of lading or an airway bill with the merchandise.
For questions, contact the customs office directly at the number below.
US CBP
2571 Busse Road, Suite 306
Elk Grove Village, IL 60007
(847) 616-4060,
2571 Busse Road, Suite 306
Elk Grove Village, IL 60007
(847) 616-4060, dial “0” for operator and ask for Informal Counter
Monday-Friday: 8:30am-8:00pm
Saturday: 8:30am-5:00pm
Sunday: 8:30am-7:00pm
East Coast
JFK Airport |
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For weekend travel, go to the International Arrivals Terminal. To have Carnets validated between the hours of midnight and 8:00am, call (718)-553-1647 to set up an appointment. To validate a Carnet the day before departure, go to US CBP-Public Response Window at Bldg 77, 2nd floor Tel: (718) 487-2714 |
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Location | Phone # | Office Hours |
International Arrivals TerminalTerminal 4 | 718-553-1647 | 24 Hours |
DeltaInternational FlightsUS CBP – Ships Office, Terminal 3 | 718-632-6804 | 9:00am-midnight Early morning flight: 6:00am-midnight |
British AirwaysUS CBP – Ships Office, Terminal 7 | 718-553-1726 | 1:00pm-9:00pm Early morning flight: 6:00am-9:00pm |
American AirlinesUS CBP – Ships Office, Terminal 8 | 718-487-6873 | 6:00am-11:00pm |
Air France, Japan Airlines, Korean Airlines, Luthansa, Turkish AirlinesTerminal 1 (new building) | 718-751-1278 | Open during the hours between the first and the last flight. |
Public Response WindowBldg 77, 2nd floorAt Rockway Blvd. and Guy Brewer, near Main Post Office, Bldg 250 | 718-487-2714 | 6:00am-midnight |
US CBP Cargo | 718-487-2691 | 8:00am-5:00pm |
LaGuardia Airport |
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It’s required to set up an appointment for Carnet Validation. Call the US CBP-Ships Office at: 718 476-4822, leave a message and a CBP officer will respond. | ||
Location | Phone # | Office Hours |
US CBP – Ships OfficeLocated in the Air Canada Cargo terminal | 718-476-4822 347-245-2005 | 8:30am- 9:30 pm or last flight |
Newark Airport |
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Location | Phone # | Office Hours |
US CBP – Ships OfficeTerminal B, Arrival Hall, Ground Floor | 973-565-8000 | 7:00am-11:00pm |
Entry Team 2E1 email: Cbp.ny-nwkprobres@dhs.gov | 973-368-6820 | 8:00am-9:30 pm |
Miami Air Cargo |
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For information regarding CBP, Miami Air Cargo please contact 305-869-2740 or 305-869-2750 |